Frequently asked questions

 FAQs available soon
For any specific questions relating to the WJSYSC2020 event, please email


What time can i enter the venue?

Doors will open 30 minutes prior to the Official Practice.

Is seating reserved?

Yes. You will be able to select your seats when booking.

Will I be able to watch the practice sessions?

Yes, all tickets include entry to the Official Practice on Thursday 12th March from 8am as well as the Official Practice on the day that the ticket is valid.

i.e. Friday day tickets include access to the Official Practice on Thursday 12th and Friday 13th March and Saturday tickets include access to the Official Practice on Thursday 12th and Saturday 14th March.

Private Executive Suite 2 Day Tickets include access to all Official Practices.

Reserved seating will not be in place during the Official Practices, so you may not be able to sit in the same seat that you have purchased for the event.

Can I watch the off-ice practices/warm up?

The location of the off-ice practices are not in public areas, however on ice practices are available to watch on Thursday, Friday and Saturday. Please see above for details.

Can I watch the Draw Ceremony?

Yes, the Draw Ceremony on Thursday 12th March at 7pm will be open to the public. This will take place at the Motorpoint Arena Nottingham in the Main Rink.

Can I leave and re-enter?

Yes, you will need to scan your ticket in/out each time you leave/re-enter the building. Please ensure you keep your ticket safe as you will need it to re-enter.

Do children require a ticket?

Standard venue policy applies. Children under the age of 2 do not need to purchase a ticket if they are not occupying a seat. An under 2’s wristband will need to be collected from a steward on arrival.

How do I make a group booking?

Groups of 20+ are advised to email their requirements to to reserve seats in the same location.

How will I receive my tickets?

Delivery options will either be email tickets (print at home) or collection from the venue with ID. Postage is not available for this event.

What do I do if I lose my tickets?

Please contact the Box Office team on 0843 373 3000. It may be possible to re-issue the tickets and if this is the case, there will be a charge of £2.00 per ticket for this service. The new tickets will need to be collected from the venue on the day of the event by the original booker with some photo ID or the payment card.

I haven’t received my print at home tickets – what should I do?

Sometimes our emails may end up in your junk mail folder, so please check this before contacting us. Your tickets will appear as a PDF attachment on your confirmation of booking emails. If you still haven’t received your tickets, please contact us on 0115 853 3101 and we can arrange to re-send your tickets.


Where can I stay up to date with event information?

Please check the event website at for up to date information. More information can also be found on the ISU website at

Where is the judges’ stand located?

The Judges’ stand is located in Block 15. Please see the seating plan.

Where is the Kiss & Cry located?

The Kiss & Cry will be located between blocks 1 and 19 of the arena which is opposite block 10.

Will the event be livestreamed or televised?

Yes, you can watch the livestream on the Skating ISU Youtube channel.


How do I get to the Motorpoint Arena Nottingham?

For those travelling from abroad, East Midlands Airport (EMA) is the closest airport to Nottingham.

The Motorpoint Arena Nottingham is easily accessible by train, tram and car. Nottingham train station and the Lace Market tram stop, and the Motorpoint Arena car park are all within a 10 minute walk.  

More information can be found at

What can I bring into the venue?

The standard venue bag policy applies.

It is best for everyone if you do not bring any bags to our events if possible, however we will allow handbags and other small bags (no rucksacks or bags larger than 35cm x 40cm x 19cm) into the venue. Customers that need to bring a bag for their medical requirements should contact the venue in advance so that we can try and accommodate your needs.

Please check back closer to the event for more specific information on what can/cannot be brought into the venue.


We do allow small banners, these must be smaller than shoulder width and not have any poles/sticks attached. Flags and banners should be handed in at the information desk in the main foyer on arrival to be put up in the arena bowl by venue staff.

Can I bring my own food and drink into the venue?

You are not permitted to take food or drink purchased outside the Arena complex into the venue. If you’re looking for refreshments or a bite to eat before, or during, an event at the Arena, there are a number of options available. Please visit for more information.

Are balloons allowed in the venue?

No, generally we do not allow balloons in the venue as they can interfere with the fire system if they end up in the roof.

Do you have anywhere to store a pushchair/buggy?

Yes, please speak to a steward when you arrive on site.

Is there a luggage store at the venue?

Luggage storage is only available for teams. Customers will need to comply with our standard baggage policy and will not be able to bring luggage into the venue.

Is the venue accessible?

The venue is easily accessible for visitors with mobility difficulties and accessibility needs. We work closely with ‘Attitude Is Everything’ who improve disabled people’s access to live music and events by working in partnership with audiences, artists and the music industry to implement a charter of best practice in the UK. We were awarded Gold level of the Charter of Best Practice in September 2013. We also work with ‘CredAbility’, a quality assurance system committed to supporting disabled customers and are a CredAbility Verified Accessible venue.

For more information please visit the Motorpoint Arena Nottingham website at and select ‘Accessibility’ from the main menu.


I’d like to stay overnight in Nottingham, are there any hotels nearby that you would recommend?

Yes, Nottingham has accommodation to suit all budgets and tastes. From city centre apartments to big brand hotels, quaint bed and breakfasts and friendly hostels for those travelling on a budget.

We have listed some suggestions along with some great offers from partner hotels on the Motorpoint Arena Nottingham website. You can also visit our accommodation page at for more information.

Are there bars and restaurants nearby to the venue?

Check out the Bars & Restaurants page on the Motorpoint Arena website to find out more about some of the best local restaurants and bars, for those who really want to make a night of it!

What else is there to do in Nottingham?

Known around the world as the home of the famous folklore hero, Robin Hood, Nottingham is a city offering culture, history, shopping, sport, arts and green spaces. We have listed some ideas at but we would also recommend speaking to the friendly team at Nottingham Tourism Centre on Smithy Row or heading to to plan your visit.


Who can I contact if I have any other questions?


Public/ticketing enquiries:
Team/Officials enquiries:
Media enquiries: